The Sr. Manager of Client Services leads a team of Dealer Services, Commercial, and TRA departments who work with Manheim customers and location operational groups to ensure that the sales runs smoothly both operationally and administratively. The position also works closely with the Field Sales Team to ensure customer expectations are met or exceeded. The position promotes and educates customers on the various products and services provided by Manheim. Job Responsibilities: Assigns inside and outside support responsibilities to teams in both Dealer Services & Commercial Accounts departments as appropriate for the location and ensures duties are effectively executed by team. Ensures the client team represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works "IF" counter, upsells products and services, etc. Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re-ran if needed. Works directly with customers onsite & via email & phone, to establish and maintain close working relationships, good rapport, and highest expectations of service with all commercial, dealer, specialty, and TRA accounts. Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. Addresses any findings of unethical behavior and/or failure to adhere to the auction's policies and procedures. Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team & Corporate Major Dealer and Commercial Accounts. Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes, and policies. Leads the education of Commercial and Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic expectations on selling cars. Provide assistance and training in usage. Supervise the preparation of pre- and post-sale reports as required by consignor, and ensure work is completed accurately and timely, charges are correctly posted, and records are maintained according to contract requirements. Oversee TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts. Monitor & ensure that changes to vehicles are posted timely and accurately seeing to it that vehicle records are maintained in compliance with contract requirements. Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays. Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems. Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers. Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers. Support the development, deployme